Delivered with Care

Shipping & Returns

How we process, package, and ship your order — plus our policy on returns, replacements, and damaged or incorrect items.

Last updated: June 21, 2026

Quality You Can Trust

Every order is carefully prepared, inspected, and shipped with the utmost care. We stand behind the quality and purity of every product we deliver.

Refund & Return Policy

At Formera Labs, we are committed to providing a smooth and professional customer experience. Because our products are for in-vitro laboratory research use only and not for human or animal consumption, we maintain a strict refund and return policy.

Shipping Information

Orders are typically processed the same day or within 2 business days.
Shipping timelines vary between 2–6 business days under normal conditions.
If there are delays with carriers such as USPS, shipping may take up to 14 days.

Refunds

30-day satisfaction guarantee for store credit are issued for any reason once an order is placed.
Due to the sensitive nature of research materials, all sales are considered final.

Exchanges & Store Credits

Exchanges may be considered on a case-by-case basis at the sole discretion of Formera Labs. Store credits may be granted for:

Product defects
Order fulfillment errors
Other valid circumstances (excluding buyer’s remorse)

A 20% restocking fee applies to all approved exchanges. Customers are responsible for return shipping costs unless the issue results from a product defect or a shipping error. Store credits will be processed through the same secure payment system used for the original purchase.

How to Request an Exchange or Store Credit

For any exchange requests or inquiries, please contact our support team at support@formeralabs.com. All requests must include:

Order number
Description of the issue
Clear photo evidence (if applicable)

Policy Updates

This Refund & Returns Policy is subject to change at any time. Updates will be posted on our website without prior notice. Continued use of our services signifies your acceptance of any modifications.

Customer Service

Monday – Friday: 9am – 5pm · Saturday: 10am – 3pm · Sunday: Closed

(858) 310-0691 · support@formeralabs.com · 9562 Winter Gardens Blvd # 135, Lakeside, CA 92040-4065

Refunds & Returns

Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.

FORMERA does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.

Delivered Packages

Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer.

FORMERA is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.

Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.

Shipping Damage or Fulfillment Errors

In the event of a verified FORMERA fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify FORMERA within seven (7) calendar days of the carrier's delivery date.

This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.

How to File a Claim for a Damaged or Missing Vial

If your order arrives with a damaged or missing vial, here's what to do.

Record & Photograph

Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.

Email Us Within 7 Days

Send all documentation to support@formeralabs.com with your order number within 7 calendar days of delivery.

Receive a Replacement

Once your claim is verified, we'll ship a replacement of the affected items at our discretion.

Required Documentation

All claims must include complete and verifiable documentation, including:

A full unboxing video recorded from the moment the package is first opened
Photos of the external packaging
Photos of the package contents
Photos of the packing slip enclosed with the order

Claims submitted without all required documentation will be denied.

Resolution

Upon confirmation of an eligible shipping or fulfillment error caused by FORMERA, we may, at our sole discretion, issue a replacement of the affected items.

Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.

Chargebacks

Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer's agreement to these Terms.

Our Commitment

We are committed to accurate fulfillment and timely shipment of every order. To maintain fairness, prevent abuse, and protect all parties involved, the policies above are strictly enforced. By placing an order with FORMERA, you acknowledge and agree to these terms.