Your Questions, Answered

Browse our catalog, add products to your cart, and proceed to checkout. Your order is processed as soon as payment is confirmed, and a confirmation email is sent to the address you provide.

We accept Visa, Mastercard, American Express, and Discover, as well as Apple Pay and Google Pay. All transactions are processed through secure, encrypted payment gateways to protect your information.

All sales are final, and orders cannot be cancelled once they have been placed. If you need to correct your shipping details, email support@formeralabs.com right away with your order number — once an order enters processing it can no longer be changed. See our Shipping & Returns policy.

Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Contact sales@formeralabs.com with your requirements for a custom quote. Bulk orders may also qualify for expedited shipping and dedicated support.

Orders are typically processed within 24 hours, and every USA order ships FREE via UPS Express 1-2 Day Shipping. Please note that occasional carrier delays may occur during transit, which are outside of our control.

A shipping confirmation with your UPS tracking number is emailed within 24 hours of your order shipping. You can also check your order status anytime on our Track Order page.

We currently ship within the United States only. We're actively working to expand our shipping capabilities — sign up for our newsletter to be notified when international shipping becomes available.

All orders are packed tightly in multiple layers of protection to ensure product safety during transit. Because our products ship in lyophilized (freeze-dried) form, insulated packaging is unnecessary to maintain stability. The multiple protective layers also help insulate each vial from temperature fluctuations.

Once the carrier marks a shipment as delivered, responsibility for the package transfers to the customer, and we are not able to replace packages that are lost or stolen after delivery. Check with neighbors, your mailroom, or front desk, and contact UPS with your tracking number. Full details are in our Shipping & Returns policy.

Due to the nature of research materials and applicable regulatory requirements, all sales are final. We do not accept returns or issue refunds once an order has been placed. See our Shipping & Returns policy for full details.

Email support@formeralabs.com within 7 calendar days of delivery with your order number, a full unboxing video, and photos of the outer packaging, contents, and packing slip. Once your claim is verified, we'll ship a replacement of the affected items.

Our products are manufactured to 99%+ purity standards. Batches are tested by independent third-party laboratories using HPLC for purity and mass spectrometry for identity confirmation.

Certificates of Analysis are published on product pages and in our COA Archive. Need the report for a specific batch? Email support@formeralabs.com with the lot number on your vial and we'll send it over.

Every vial is labeled with a lot number and a lot-specific expiration date, so each unit can be traced back to its production batch and matched to that batch's testing documentation.

Store unopened lyophilized vials at -20°C for long-term storage or 2-8°C for short-term storage, protected from light and moisture.

Our products are synthesized in USA-based facilities following strict cGMP guidelines. We maintain complete supply chain transparency and never source from overseas manufacturers.

No. All FORMERA products are sold strictly for laboratory research use only and are not for human or animal consumption. We're unable to provide usage guidance of any kind. Our team is happy to help with orders, shipping, returns, and batch documentation.

Email us at support@formeralabs.com for any questions or concerns. We typically respond within 24 hours on business days. You can also call or text us at (561) 200-1715.